For the second straight year RBC Royal Bank has ranked 1st in Surviscor’s Online Banking scorCard, a comprehensive, objective annual assessment of online features and functionality at major Canadian banking institutions. TD Canada Trust, a previous two-time winner, again placed second. Last year’s third place finisher, CIBC, has been bumped by BMO Bank of Montreal which jumped from eighth place. This year also marks the first time the big five banks have taken the top five spots. Surviscor introduced Ally into the review and once again, customer e-mail responsiveness initiated outside of the secure website is poor as measured by Surviscor's ongoing Customer Email Responsiveness (CER) program. Not one online banking firm attained Surviscor's Platinum status of under 4 hours average response time.”
http://www.surviscor.com/ScorView/Reviews/OnlineBanking/2011/
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